Refund & Return Policy

You may request a return within 30 calendar days of delivery, provided the part is:

• Uninstalled
• Unmodified, unpainted, and not refinished
• Undamaged beyond the wear documented at time of sale
• Returned with all original brackets, clips, hardware, and packaging

After 30 days, all sales are final.

When you provide your 17-character VIN at the time of order and we confirm fitment against the official NHTSA vPIC database, fitment is guaranteed. If a VIN-confirmed part does not fit your vehicle, we will:

1. Pick up the part from you at no charge
2. Source a correctly-fitting replacement at no additional cost, or
3. Issue a full refund of the purchase price plus delivery

If you ordered without providing a VIN, fitment was based on the year, make, model, and trim text you supplied. If that information turns out to be inaccurate (for example, the part is for a different sub-model or trim than your actual vehicle), a return is still possible within 30 days, subject to:

• A 20% restocking fee deducted from the refund
• Return shipping/pickup at your cost (or $25 GTA pickup fee)

We always recommend providing a VIN to avoid this scenario — it costs nothing and eliminates ambiguity.

Inspect every part at the time of delivery before the driver leaves. If the part is visibly damaged in transit, refuse the delivery or note the damage on the delivery confirmation and contact us within 24 hours. We will replace the part at no charge.

If a part fails immediately upon installation due to a pre-existing defect not disclosed at sale (e.g. cracked housing not visible in photos, electrical component fails first power-on), contact us within 30 days of delivery with photos and a mechanic's diagnosis. We will replace or refund.

• Parts that have been installed, even briefly
• Parts that have been painted, refinished, or modified
• Electrical and electronic components after install attempt
• Parts damaged by the customer after delivery
• Parts ordered with a VIN that match the VIN-decoded vehicle (these fit by definition)

Text 416-889-8273 or email orders@partrunnergta.com with:

1. Your order reference number
2. The reason for return
3. Photos of the part as it currently sits (showing it's uninstalled and undamaged)

We'll confirm whether the return qualifies and arrange pickup or drop-off within one business day.

Approved refunds are processed within 3 business days of the part being received and inspected. Refunds are issued to the original payment method:

• Card refunds appear on your statement within 5–10 business days (Stripe / your bank's timing)
• Cash refunds are arranged in person

If you have an issue with an order, please contact us first — we resolve almost every issue without dispute. Chargebacks filed before contacting us, or for orders that match the criteria in section 6, will be contested with delivery confirmation, VIN match evidence, and these policy terms.

Anything unclear? Text us at 416-889-8273 or email orders@partrunnergta.com. We answer within the hour during business hours (9 AM – 7 PM, 7 days a week).